Our Policies

We regularly review our policies and procedures to provide the best experience possible for our patients.

Cancelation Policy

We understand that sometimes patients need to cancel appointments. Should this be the case, or you wish to reschedule an appointment, we kindly ask that you give us at least 24 hrs notice. This will give us time to allocate your appointment to another patient. We would also ask you to be mindful when cancelling an appointment, as this may cause loss of revenue to your practitioner.

If you do not attend your appointment or fail to give us a minimum of 24 hrs notice, we will charge a cancelled appointment fee at the full cost of your treatment session. Cancelled appointments with more than 24 hrs notice will not receive a cancelled appointment fee.

If you are feeling unwell and carrying a cold or bug, then we kindly ask that your appointment is rescheduled for a later date when you are feeling better.

Privacy Policy

We take your privacy seriously, to view our full privacy policy please click here.

Your Treatment

Please attend the session in sports attire or loose-fitting clothing. We generally treat in undergarments; however, you are welcome to bring shorts with you for your own comfort. If you have long hair, we advise that you tie it up for all treatments relating to your back, shoulder and neck areas. Ladies – no sports bras please. We will do our upmost to make sure you feel comfortable and dignified at all times.

Sessions will begin with an initial consultation and discussion around your presenting problem or injury. We will record some personal details on a consultation form and we kindly ask that you sign the company’s disclaimer. An assessment of your body and its movement patterns may be carried out prior to treatment commencing.

We will send you an email and text reminder 1 day prior to your treatment session. We kindly ask that you give us as much notice as possible if you need to reschedule or cancel your appointment.

Payment Policy

Full payment is due at the end of your treatment session on the day of your appointment. Payment is accepted via bank transfer, credit/debit card or cash.

Payment is due on all courses booked. This is payable upon commencement of your initial appointment, or prior to your initial appointment via Bacs or Paypal.

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